Privacy Policy (External)
Your Privacy Matters to Us
Welcome to dijuno, a trading name of Interrodata Ltd, where trust and privacy are at the heart of our values. We're dedicated to protecting your personal data while maintaining a culture of openness and support. This Privacy Policy outlines how we collect, use, and secure your information, ensuring transparency and clarity for both our valued clients and prospective clients.
Contact Information
Should you have any queries or concerns about your privacy, please reach out to our Data Protection Officer:
· Name: Data Protection Officer
· Address: Interrodata Ltd t/a dijuno, Ground Floor, Capricorn House, Capricorn Park, Blakewater Road, Blackburn BB1 5QR
· Phone: +44 203 745 7736
· Email: privacy@dijuno.ai
For specific policies related to employees, workers, volunteers, interns, apprentices, and consultants, please contact us directly.
Introduction
We respect your privacy and are committed to handling your personal data responsibly. This Privacy Policy explains how we collect, use, and process your information. By engaging with us, you agree to the terms outlined herein. If you disagree, please refrain from sharing your data.
Updates to Privacy Policy
We may occasionally update this Privacy Policy to stay compliant with evolving laws and to enhance your privacy. Substantial changes will be communicated via email. Please review this policy periodically to stay informed.
If you have any questions in relation to this Privacy Policy, or otherwise relating to how we process your personal data, contact us at privacy@dijuno.ai
Data Controller and Processor
When you share personal data with us, either directly or indirectly, rest assured that we handle it responsibly. With a strong focus on client satisfaction, we prioritise the highest levels of confidentiality and security. Depending on the context, we may process data as both a controller and a processor.
When you directly provide personal data, such as through our website, we operate as a data controller for that information.
In the course of our business operations, we occasionally gather personal data from our corporate clients. For the purpose of this Privacy Policy, the term "Client" refers to the organisation utilising our systems.
If you find yourself in our Client's database that they've shared with us, it's possible that we hold your personal data within our system. In such cases, we recommend reviewing our Client's privacy policy to understand how they handle your personal data. If you have concerns about how your data is processed by us or our Client, please don't hesitate to contact us. If you're uncertain about which Client has collected your personal data, we're here to assist.
Should we receive your personal data as a processor on behalf of our Client, our usage of that data will be strictly in accordance with the contract to fulfil services for our Client.
It's important to note that this Privacy Policy holds significance for your legal rights and responsibilities. Please take the time to read it carefully. If you do not agree to its terms, kindly refrain from sharing your personal data with us. Similarly, if our provision of services to a Client gives us access to your data and you prefer to be removed from our systems, please inform us accordingly. Your privacy matters, and we're committed to respecting your choices.
Information We Collect
We collect information to serve you better. This includes:
· Personal identifiers (name, email, contact details)
· Correspondence records (emails, meetings, webchat)
· Web Application usage details
· Support-related information for registered users:
o Information relating to your use of our Web Application including sessions, in-app behaviour & navigation, reports & downloads,
o Information about emails sent to you from our Web App including deliverability, opening and clicks,
o Information related to support requests, including details of the issue that you needed help with.
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from them. Please do not provide personal data to us unless you are at least 18 years old.
How and Why We Use Your Information
Much of the personal information we handle originates directly from you, driven by the following purposes:
· Facilitating a current or potential business relationship exchange (e.g., providing proposals, quotations, etc.)
· Establishing your company as a Client, Supplier, or Partner
· Creating an individual Registered User profile
· Addressing your queries, comments, or complaints
· When you proactively reach out to us
Certain data is essential to fulfil your requests, such as when establishing an account, and we'll communicate these requirements clearly when collecting such data.
It's vital that all personal data provided to us is accurate and complete. Should any inaccuracies or fraudulent details come to light, we'll duly note and potentially report this to relevant authorities.
When you initiate contact through email or postal correspondence, we maintain records of the interaction, and we may also keep records of telephone conversations.
Additionally, we indirectly obtain personal information from various sources in the following scenarios:
1. Business Networking tools (e.g., LinkedIn, Guild) and networking events to identify potential service consumers
2. Email databases (e.g., Hunter, Lusha) to acquire relevant business email addresses
3. Through your employer (our Client) when they request actions like setup, permissions changes, or removal of a Registered User
4. Via your utilization of our Web Application, particularly as a Registered User
5. Through interactions with our Website, such as form completions or engagement
This information serves several purposes, including:
· Facilitating business development activities, including marketing and sales communications
· Incorporating your company into our systems as a Client, Supplier, or Partner
· Fulfilling contractual service obligations between us
· Gaining insights into usage patterns on our WebApp to support user adoption and identify areas for improvement
· Offering Support services such as issue resolution, training, or onboarding initiatives
Sharing Your Data
We might share this data with our affiliated companies, business partners, contractors, and agents. This sharing is essential for fulfilling our contractual commitments to you and for serving our legitimate interests.
These entities are obligated to maintain the confidentiality and security of your personal data in line with legal requirements and our policies. They are authorised to process your data only for the specific lawful purposes for which it was shared and according to our instructions.
The tasks performed by third-party service providers encompass, but are not restricted to:
· IT services
· Financial and Accountancy Services
· Service Desk & Technical Support
· HR Services
· Strategic Advisory Services
· Marketing and Business Development
· Website and Content Management
In instances where your personal data is needed to adhere to legal obligations, demands, or requirements (e.g., anti-money laundering processes or safeguarding third-party rights, property, or safety), we may disclose your information to relevant third-party authorities and regulatory organisations.
In the event of mergers, asset sales, consolidations, restructurings, financing, or divestitures, your personal data may be used by the new owners in the same manner as outlined in this Privacy Policy.
Furthermore, we may employ your personal data for our legitimate interests, which encompass:
· Enhancing our website and services
· Participating in negotiations involving mergers, asset sales, consolidations, restructuring, financing, or business acquisitions
· Addressing your queries or comments
· Conducting audits
· Informing you about modifications to this Privacy Policy, as explained above.
Legal Basis for Processing Your Personal Data
Our processing of personal data under the UK General Data Protection Regulation (UK GDPR) is rooted in the following lawful bases:
(a) Your Consent: You possess the right to withdraw your consent at any juncture. To do so, kindly reach out to us at privacy@dijuno.ai.
(b) Contractual Obligations: We process data in fulfilment of our contractual commitments.
(c) Legal Obligations: Personal data may be processed to meet our legal duties.
(d) Legitimate Interests: Our legitimate business interests in the routine operations of our enterprise guide certain data processing. These interests uphold your rights, freedoms, and wellbeing.
Storage and Processing of Your Personal Data
Some or all of your personal data might be stored or transferred outside the United Kingdom due to various factors. Examples include the location of our email server or service providers. In such instances, your data shall be transferred exclusively to countries that offer adequate personal data protection. Alternatively, stringent transfer mechanisms will be adopted to safeguard your data.
Marketing Communications
Your consent empowers you to receive marketing emails about our website and services. To discontinue marketing emails, you can either contact us or use the "unsubscribe" option provided in marketing emails. Be aware that a few days might be required to update our records in line with your request. If you opt for removal from our marketing list, your name and email address will be retained to prevent further marketing communications.
Security Measures
Our handling of personal data is geared towards ensuring robust security. This includes protection against unauthorised or unlawful processing, accidental loss, destruction, or damage. We employ rigorous access controls, password protection, and robust encryption measures within our electronic data management systems. While we endeavour to maintain data security, please understand that the inherent nature of electronic storage might preclude an absolute guarantee. In the unfortunate event of a security breach, prompt action will be taken to mitigate losses.
Data Retention
We retain data relating to registered users and WebApp usage for the duration of an active Client contract and an additional 12 months post-contract expiration, unless otherwise agreed. Subsequently, your information will be securely deleted from our servers.
Website activity data is retained for a span of 2 years before secure deletion.
For active Client accounts, necessary information is preserved for the contract duration and an extra 12 months thereafter, unless specified otherwise.
Certain financial data will be retained to meet legal obligations.
Contact Details for marketing and sales outreach are maintained for 5 years, with quarterly updates, before secure deletion.
Legal Rights
Your rights under data protection law include:
Right of access
You have the right to ask us for copies of your personal information.
Right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Right to object to processing
You have the the right to object to the processing of your personal information in certain circumstances.
Right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Exercising these rights doesn't incur charges. Upon your request, we'll respond within one month. If a request seems unjustifiably excessive or unfounded, an administrative fee might be applied. If you have complaints concerning this Privacy Policy or our data processing practices, please inform us. We'll diligently investigate and endeavour to respond promptly. You also possess the option to engage the Information Commissioner's Office at www.ico.org.uk or the relevant local regulatory authority if you're located outside the United Kingdom.
Complaints
If you have any complaints in relation to this Privacy Policy or otherwise in relation to our processing of your personal data, please tell us. We shall review and investigate your complaint and try to get back to you within a reasonable time. You do also have the right to contact the Information Commissioner, see www.ico.org.uk or if you are based outside of the United Kingdom, please contact your local regulatory authority.
How to Complain
We value your feedback. If you have concerns, please contact us at privacy@dijuno.ai.
If necessary, you can contact the Information Commissioner's Office.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk